TotalDesk 1.7.13 – Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System

Updated on: January 15, 2021

TotalDesk 1.7.13 – Helpdesk, Live Chat, Knowledge Base & Ticket System, TotalDesk is the only all in one help-desk solution for WordPress. Including a ticket- & notification system, live-chat, knowledge base, report and integration module it contains all support features, that you need.

TotalDesk WordPress Plugin Features:

  • Ticket System 3 Differnt New Tickt Forms
  • Inbox Fetching
  • 2 Roles: Agent & Reporter
  • My Tickets Page
  • Set default values for new tickets
  • Set own ticket Status
  • Set custom ticket Types
  • Set custom ticket Project / Systems
  • Attachment Support
  • Inform Agents in Notifications
  • HTML WYSIWIG Comment Form
  • Saved replies
  • Logging / History system
  • XLS export
  • Reporters & Agents can reply to Email
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archieve Folder
  • Notifications Email Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
  • Notify when someone replied
  • Notify when a status has changed
  • Notify when an agent has ben assigned
  • Livechat Start a chat with a new subject (new ticket)
  • Enter a chat with a given ticket ID
  • Send a message (new ticket) when no agent is online
  • Every chat conversation will be saved
  • Knowledge Base Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • Live search for FAQs
  • Track FAQ views
  • 3 Built in widgets
  • Order FAQs by View / Popularity
  • 2 Layouts (boxed, list)
  • Reports Tickets By Agent
  • Tickets By Status
  • Tickets By Type
  • Tickets By System
  • Tickets By Year
  • Tickets By Month
  • Tickets By Year & Month
  • Integrations WooCommerce
  • Envato
  • Slack
  • Well Documentented

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